Support

If you have specific questions to which you cannot find the answers in these docs, FAQ , or Developers FAQ loper FAQ, email [email protected] to create a new support ticket. OneRecord experts will provide direct answers to your inquiries. When emailing, please provide your Tenant and / or Organization name.

Depending on your contract level, you may be provided additional scheduled "one-on-one" support time in a virtual meeting setting. Please work with your Developer Engagement Lead for this meeting information.

Premium Support with Discord

OneRecord offers a premium support tier where your engineers can converse with OneRecord employees and engineers directly, 24/7. See Pricing for account options.

// TODO: Would we want to do this? Set up a developer support channel discord

Vulnerability Reporting

If you think you have found a bug or vulnerability in OneRecord API, please contact [email protected] without hesitation. In your email, be sure to include the steps to reproduce the bug or vulnerability.

// TODO: set up vulnerability email address